Return & Exchange Policy
Overview
Barn Star Swag accepts exchanges for size and style adjustments within 10 days of delivery. Please note that we do not offer refunds - only exchanges are permitted.
Exchange Eligibility Requirements
Items must be unworn and unused
All original tags must remain attached
Items must be returned within 10 days of delivery
Original packaging should be included
Items must be free from any signs of wear, washing, or alterations
Exchange Process
Request Authorization
Contact us through our website's contact exchange request form to request an exchange
Include your order number and desired exchange details
Wait for return authorization and shipping address
Shipping Guidelines
Customer is responsible for return shipping costs to Barn Star Swag
A tracking number must be provided to Barn Star Swag once shipped
Package items securely to prevent damage during transit
Exchange Completion
Upon receipt and inspection of your return, we will process your exchange
Customer is responsible for the shipping cost of the exchanged item
Shipping costs vary based on the quantity and weight of items
Damaged or Defective Items
If you receive items that are damaged or defective due to our error:
Contact us immediately through our website's contact email
Include clear photos of the damage
Barn Star Swag will work with you to get your damaged product resolved
Important Notes
Exchanges are subject to current stock availability
We reserve the right to deny exchanges that don't meet our requirements
Items returned without prior authorization may be rejected
Shipping costs are non-refundable
For any questions about our exchange policy, please contact us through our website.